How Can We Help You?

If you’re having trouble signing in, try the following steps:

1. Check your email and password.

Make sure you’re entering the email address and password associated with your CBN account.

• Double-check your email address for spelling mistakes.
• Make sure Caps Lock is turned off.
• Try entering your password again.

2. Reset your password.

If you don’t remember your password, you can reset it. Click here to reset your password.

3. Try signing in on another device.

If you’re having trouble signing in on your TV or app, try signing in through a web browser or another device.

If you’re signing in on a TV:

• Use the QR code or sign-in link displayed on your TV.
• Follow the instructions on your phone or computer.

4. Update the app.

If you’re using the CBN family app, make sure you have the latest version installed.

5. Still having trouble?

Please fill out the support form here or call 1-800-700-7000 for assistance.

1. Select your profile icon in the navigation menu to open your profile.

2. On the website, open your profile and select Account Info. On the mobile app, open your profile and select Edit Profile.

3. On your profile page, select Edit.
4. Update your account information, such as your name, phone number, or password, then select Save to save your changes.

You can delete your CBN family account through the website or mobile app.

On the website:

1. Select your profile icon in the navigation menu to open your profile.
2. On your profile page, select Edit.
3. Scroll down to the Delete Account section.
4. Read the information provided carefully before proceeding with account deletion.

On the mobile app (iOS or Android):

1. Select your profile icon in the navigation menu to open your profile.
2. On your profile page, select Edit.
3. Select Settings.
4. Scroll down to the Delete Account section.
5. Read the information provided carefully before proceeding with account deletion.

1. Open CBN family on your TV.
2. Open the left menu and select Sign In.

3. Choose how you’d like to sign in:

• Using a QR code: Open your phone’s camera and point it at the QR code displayed on your TV. Tap the link that appears on your phone and follow the instructions to sign in.
• Directly on your TV: Navigate to the Sign In on This Device button at the bottom of the screen and select it. Then, use your TV remote to enter your email address and follow the on-screen instructions to sign in.

4. Follow the on-screen instructions to complete sign-in.

Your CBN Partner number is a nine-digit number located on your CBN receipt, under your donation summary. If you need help finding your Partner number, please call 1-800-700-7000 or fill out the support form here for assistance.

If you’re already a CBN Partner or CBN Animation Club member but don’t know or no longer have access to the email address associated with your account, you can link a new email address using your CBN Partner number.

You can also call 1-800-700-7000 or fill out the support form here for assistance.

For help updating your CBN Partner membership information, please call 1-800-700-7000 or fill out the support form here for assistance.

If you’d like to cancel your CBN Partner membership, please call 1-800-700-7000 or fill out the support form here for assistance.

CBN Partners who contribute $20 or more per month receive access to exclusive video content on CBN family, except content marked “For Order,” which requires a separate purchase.

Your partnership also helps support CBN’s mission to share the Gospel with people around the world.

To pick up where you left off, you’ll need to be signed in to your CBN family account. Videos you’ve started watching will appear in the Continue Watching section near the top of the Home screen. You can also visit the show’s details page and select Continue Watching to resume playback.

You can watch live TV on the CBN family website, mobile app, or TV app.

1. Open CBN family.
2. Select TV & Radio from the navigation menu:

• Website: Top navigation menu.
• Mobile app: Bottom navigation menu.
• TV app: Left navigation menu.

3. Choose the channel or live program you’d like to watch.

You can listen to CBN Radio on the CBN family website, mobile app, or TV app.

1. Open CBN family and select TV & Radio from the navigation menu.
2. Select Radio to view the available stations.
3. Choose a station to start listening.

Some videos on CBN family require an account, a CBN Partnership, or a separate purchase. CBN Partners can access all regular and Partner-exclusive content, but videos marked “For Order” must be purchased separately.

Once you’ve made a donation toward a movie, it may take up to 15 minutes for the movie to become available. You can find the movie under Movies or My Orders in your profile.

You can turn closed captions on or off while watching a video.

On the website:

1. While watching a video, select the CC button in the video player.
2. Choose your preferred caption setting.

On iPhone or iPad:

1. Tap the screen while watching a video to display the playback controls.
2. Select the three-dot menu (•••).
3. Choose the available caption option to turn captions on or off.

On Roku:

1. While watching a video, display the playback controls.
2. Select the CC button.
3. Choose your preferred caption setting.

You can watch CBN family on our website, iOS and Android mobile devices, and supported TV devices.

CBN family is launching on Roku, with plans to support additional TV platforms, including Apple TV, Fire TV, Samsung Smart TVs, and Android TV.

You can also watch directly from your web browser without downloading an app.

You can download CBN family on supported mobile and TV devices.

iPhone or iPad:

1. Open the Apple App Store.
2. Search for CBN family.
3. Select Get to download the app.

Android phone or tablet:

1. Open the Google Play Store.
2. Search for CBN family.
3. Select Install.

TV:

1. From your TV home screen, open the Streaming Store.
2. Search for CBN family.
3. Select Add app to install it.

Yes! You can enjoy CBN family on multiple supported devices.

To keep track of the videos you’ve started watching, make sure you’re signed in to the same CBN family account on each device.

This allows you to pick up where you left off when switching between devices. You can also access your purchased videos under My Orders, including on Roku.

If you’re having trouble playing a video, try these steps:

1. Check your internet connection. Make sure your device is connected to the internet.
2. Refresh or restart. If you’re watching on the website, refresh the page. If you’re using the app, close and reopen it.
3. Check for updates. Make sure you’re using the latest version of the CBN family app or your web browser.
4. Restart your device. Turn your device off and back on, then try playing the video again.

If the issue continues, please fill out the support form here or call 1-800-700-7000 for assistance.

If the CBN family app is freezing, crashing, or not working as expected, try the following:

1. Close and reopen the app.
2. Check your internet connection.
3. Restart your device.
4. Make sure the app is up to date.
5. If the issue continues, try uninstalling and reinstalling the app.

Still need help?

Fill out the support form here, or call 1-800-700-7000 for assistance.

Keeping your app up to date helps ensure you have the latest features and improvements.

On iPhone or iPad:

1. Open the Apple App Store.
2. Search for CBN family.
3. If an update is available, select Update.

On Android:

1. Open the Google Play Store.
2. Search for CBN family.
3. If an update is available, select Update.

On Roku:

1. From your Roku home screen, highlight the CBN family app.
2. Press the Star (*) button on your Roku remote.
3. Select Check for updates, if available.

Instructions for additional TV platforms will be added as they become supported.